Frequently Asked Questions
We have compiled the most commonly asked questions for your convenience. Our Bagbooking service team is here to assist you if your question is not listed here or if it is not adequately answered. In such cases, we kindly request you to send an email to info@bagbooking.eu. You will receive a response from our service team within 24 hours. Of course, you can also call us between 9:00 am and 5:00 pm at 085-0041512.
Booking
Bagbooking provides a convenient and reliable luggage transport service for your bags, suitcases, ski equipment, or golf sets. We offer door-to-door service, picking up your luggage from your home or any other location you choose, and delivering it to your destination and back. You have the following options to choose from:
Standard Service:
With our standard service, your luggage is collected a few business days before your departure date, including weekends if needed. You have the flexibility to select your preferred date and time slot, either in the morning or afternoon. On the evening prior to your departure, you will receive a 2-hour and 30-minute time window. Our courier will also contact you by phone before their arrival.
Express Service:
If you require a faster delivery, our express service is the ideal choice. Depending on your destination, your luggage will be picked up 2 to 3 business days prior to your departure date, including weekends if needed. You can select your desired date and time slot, either in the morning or afternoon. The evening before your departure, you will receive a 2-hour and 30-minute time window. Our courier will also contact you by phone before their arrival.
The costs for transporting your luggage partly depend on the travel distance and the size of your luggage. You can make a quick calculation here, for the final price you go through the booking process.
Absolutely! At Bagbooking, you can also make bookings for a group. To make a group booking, please contact our Bagbooking Service Team. Our team is ready to assist you and make the necessary arrangements for a smooth and efficient handling of luggage for your group.
In most cases, Bagbooking is cheaper than having your luggage transported by an airline. You can calculate the price by using our pricing tool.
We offer two convenient payment methods for your booking: credit card and iDeal. You can securely pay for your Bagbooking service using your credit card or make a payment through iDeal. Choose the option that suits you best for a smooth and hassle-free transaction.
You can modify or cancel your booking up to 36 hours before the scheduled pickup day. If you need to make any changes or cancel your booking after this timeframe, please contact the Bagbooking Service Team for assistance.
At Bagbooking, we prioritize the privacy and security of your personal information. Your data is solely used for the purpose of transporting your luggage and is not shared or sold to any third parties. For more detailed information on how we handle your data, please refer to our privacy policy.
Luggage
When making your booking, you can choose from three different sizes:
Maximum dimensions for suitcases/bags:
- Standard suitcase: 44 x 67 x 26 (L x W x H)
- Large suitcase: 51 x 77 x 32 (L x W x H)
- Extra-large suitcase: 58 x 84 x 36 (L x W x H)
Maximum dimensions for golf bags:
- 114 x 40 x 39 (L x W x H)
- Maximum size for driver (diagonally in box): 126cm
Maximum dimensions for winter sports equipment:
- Maximum ski dimensions: 185 x 35 x 15 (L x W x H)
- Maximum snowboard dimensions: 185 x 35 x 15 (L x W x H) (bindings detached!)
- Ski poles: 1 pair per ski set
- Boots: You can fit a helmet and back protector with each pair of ordered shoes.
*TIP: Roll up your winter sports clothing and place it inside the Bagbooking boxes with your ski equipment. This will save a lot of space in your other luggage.
- Standard suitcase: maximum 22 kg
- Large suitcase: maximum 28 kg
- Extra-large suitcase: maximum 30 kg
- Golf set: maximum 30 kg
- Ski/snowboard: maximum 10 kg
- Ski boots: maximum 7.5 kg
*TIP: Pack your winter sports clothing with your skis, snowboard, or boots to save space in your other luggage.
You can modify your booking up to 36 hours before the scheduled pickup day. If it is no longer possible to modify your booking, please contact the Bagbooking Service Team for assistance.
Someone needs to be present in person when the luggage is picked up. It can be someone else on your behalf. The contents of the luggage need to be signed for, and the person must provide identification.
Contact the Bagbooking Service Team immediately, and we will resolve this for you.
Your luggage is packed in a protective box with safety labels during transport. Bagbooking is not liable for minor damages that may occur during transport. If there is significant damage, please contact the Bagbooking Service Team.
Bagbooking ensures that the hotel or accommodation is informed about the arrival of your luggage and monitors the reception of the baggage.
- Return label for the return journey
- Red labels to seal the protection box on the way back
- Manifest with the details of the booking
The box should be kept for the return journey. You can leave it as it is and reuse it.
You have the following options:
Standard service:
- Your luggage will be picked up a few business days before your departure date, depending on your destination. You can choose your own date and time slot, including weekends.
Express service:
- Your luggage will be picked up 2 to 3 business days before your departure date, depending on your destination. You can choose your own date and time slot, including weekends.
Upon the pickup of your luggage, you will receive a manifest. This manifest serves as your proof of delivery and also as your proof for receiving your suitcase at your destination.
During the transport of your luggage, you will receive regular updates about its status.
Bagbooking transports your luggage throughout Europe, excluding the Canary Islands. Unfortunately, it is not possible to make a booking for this island region due to different customs regulations.
You can take more luggage with you on the outbound journey than on the return journey. However, traveling with more luggage on the return journey than on the outbound journey is currently not possible. For any inquiries regarding this, please contact the Bagbooking Service Team.
You can contact the Bagbooking Service Team for this.
Not everything can be carried in your luggage. For example, other rules also apply to transport to an island or if you wish to use the Express service. For this you can consult our list of prohibited and dangerous goods. If you are unsure about an item, please contact the Bagbooking Service Team.
Accessibility / Contact
The Bagbooking Service Team can be contacted by telephone on +31 85 004 1512 from Monday to Friday between 09:00 and 17:00. Or by e-mail: info@bagbooking.eu. You will receive more information about accessibility outside office hours in your confirmation email after booking.
Ski / Snowboard
It is also possible to send individual pieces of ski equipment, such as ski boots, ski helmet, or a single ski set.
Ski equipment includes skis, ski poles, helmet, ski boots, winter sports clothing, and other accessories.
The maximum dimensions for winter sports equipment are as follows:
- Maximum ski dimensions: 183 x 32 x 14.5 cm (L x W x H)
- Maximum snowboard dimensions: 183 x 32 x 14.5 cm (L x W x H) (bindings detached)
- Ski poles: 1 pair per ski set
- Shoes: a helmet and back protector can fit with each pair of shoes you order.
*TIP: Roll up your winter sports clothing and pack it with your ski equipment in the Bagbooking boxes. This will save a lot of space in your other luggage.
Bagbooking transports your skis/snowboard with a maximum weight of 10 kg. Your shoes can weigh a maximum of 7.5 kg.
- One pair of skis: 10 kg
- Two pairs of skis: 20 kg
- Ski boots: 11 kg
- Two pairs of ski boots: 22 kg
- One ski bundle: one pair of skis with one pair of ski boots: 21 kg
- Two ski bundles: two pairs of skis with two pairs of ski boots: 42 kg
*TIP: Pack your winter sports clothing with your skis, snowboard, or shoes. This will save space in your other luggage!
Bagbooking also ensures that your snowboard equipment arrives safely at your destination. The bindings of your snowboard must be detached for transport.
Your ski equipment will be specially packaged in a protective box with safety labels during transport. This ensures that your luggage arrives safely at your destination.
By collecting your winter sports equipment from your home well in advance for transport, we can guarantee that your winter sports equipment will be ready for you at your destination on time.
The Bagbooking Service Team can be reached by phone from Monday to Friday between 09:00 and 17:00 at +31 85 0041512. Alternatively, you can contact them via email at info@bagbooking.eu. More information about availability outside office hours will be provided in your booking confirmation email.
Golf
Your golf set will be transported in a specially designed protective box.
We ask you to place the driver (the most vulnerable part) diagonally in the box, separate from the set.
Your golf set will be specially packaged in a protective box with safety labels during transport. This ensures that your luggage arrives safely at your destination.
The maximum dimensions for a golf bag are:
- 114 x 40 x 39 cm (L x W x H)
- Maximum driver size (diagonally in the box): 126 cm
Your golf set can weigh a maximum of 30 kg.
*Tip: Also pack your golf clothing and shoes with your golf set in the box. It fits easily and saves space in your other luggage.
For this, you can contact the Bagbooking Service Team.
The Bagbooking Service Team can be reached by phone from Monday to Friday between 09:00 and 17:00 at +31 85 0041512. Alternatively, you can contact them via email at info@bagbooking.eu. More information about availability outside office hours will be provided in your booking confirmation email.
You can also book for a group. For this, you can contact the Bagbooking Service Team.
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Luggage
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